Experience Matters

JANUARY 20, 2015

The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. This report has rich insights about both B2B and B2C customer experience.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Experience Matters

JANUARY 6, 2015

In my post last year, I named 2014 “ The Year of Empathy.” Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. A strong brand provides guidance and motivation for employees and clarifies CX priorities.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

NetBase

JUNE 21, 2019

Solo, “who was arrested in 2014 on charges of assaulting two family members and served a 30-day ban last year after her husband was arrested on drunken-driving charges while he and Solo were in a borrowed team van,” couldn’t seem to stay out of the negative spotlight. Want to see how influencer analytics look with AI-enhanced tools?

Brands 60

Brands Sports Analytics Analysis 60

CSM Magazine

MARCH 13, 2020

By providing your customers with a multiple-choice approach to renewal and win-back and a clear path to completing the customer journey, which is supported by rich content, customer service managers can deliver a customer experience that is consistent with both their organization’s commercial goals and brand values.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Source: Deloitte ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SurveySparrow

SEPTEMBER 21, 2020

One of the biggest brands in the fashion industry Timberland improves ROI by using online surveys. Around 2014, the brand added a feedback button on their websites that redirect the customers to a feedback page. Let them know, your brand values them, care for them. Tips for Successful Online Business Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45

SmartKarrot

APRIL 13, 2020

Believing in the value of remarkable customer service, HelpScout provides an email-based customer support platform with a knowledge base tool, and an embeddable search/contact widget for customer service professionals. G Suite and Google Analytics are the most powerful business collaboration tools in the market. Human Resources.

Company 19

Company Software Analytics Sales 19