2014 Brands Innovation Multi-Channel 
Experience Investigators by 360Connext
MARCH 24, 2015
Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Get real about your experience and brand. curtis kopf (@ckopf1) March 20, 2014. #NGCE [link] pic.twitter.com/U8rdqOdYqS.
Experience Matters
JANUARY 20, 2015
The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. This report has rich insights about both B2B and B2C customer experience.
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SuiteCX
NOVEMBER 3, 2015
from 2014 to 2019. For companies that practice CX, MarketsandMarkets.com predicts a compound annual growth rate (CAGR) of 17.3% from 2014 to 2019. The brand promise is the commitment a company makes to its partners and customers. What does your brand stand for?
COPC
OCTOBER 10, 2017
The report carries forward numerous data points, with many reaching back to 2014, as well as two entirely new sections of research: the Purchase Experience and Customer Effort. This should give brands pause and lead them to investigate if this departure is also true of their own customers. and Execs In The Know. And if so, why?
Avaya
NOVEMBER 8, 2017
So strong, that the number of accounts at global financial institutions grew by 700 million between 2011 and 2014. Multi-channel. This is exactly why we’re seeing brands like Suncorp evolving from traditional retail branches to “concept stores” that are designed to offer intimate, one-on-one experiences. Advice-centric.
Smith+co CX
MARCH 10, 2014
There is no doubt that 2014 will be the year when technology will potentially dominate the world of customer experience. The danger is that we can all too easily focus on the widgets and whistles and forget how humans actually make decisions – through their emotional connection with a brand. Yet most brands don’t do it, or do it badly.
Smith+co CX
APRIL 7, 2014
Customers don’t think in channels. This may just be an issue of semantics, but customers don’t think in channels - they are just shopping by whatever means come natural and easy at that moment in time. So why do we call it omni- channel ? The omni-channel world is dominated by talk of technology and less talk about experience.
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