2014 Brands Poor Customer Service 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.
CX Journey
SEPTEMBER 19, 2014
It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" And yet, we still see some dismal statistics about how many companies don''t focus on the customer experience or think they focus on the customer experience but really don''t. $83
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Vonage
JANUARY 3, 2017
Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. Why are customers complaining in the first place? While the cost of bad service might seem huge, it’s actually 1.2 But, what makes customers switch to a competitor? However, it’s not all bad.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And you’re not alone in feeling that way.
Vonage
SEPTEMBER 5, 2016
Silos damage customer experience because they tacitly encourage those within the business to lose sight of the business’s aims as a whole—and as a result, they also lose sight of customers. Find out more by downloading our whitepaper ‘Why silos damage customer experience’ by Amy Scott, Director of Sedulous Consulting.
Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. Forbes has suggested that companies should begin using social media as a support portal as far back as August 2014.
transcosmos Information Systems
AUGUST 29, 2016
In the 2014 Parature State of Multichannel Customer Service Survey , researchers found that 65 percent of 1,000 consumers who participated in the study said they ended relationships with brands due to a single case of poor customer service.
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