2014 Communication Consumers Customer Insights 
Alida
MARCH 21, 2018
Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Research experience is customer experience. Better still, Alliant has improved the overall customer experience.
Lumoa
JUNE 14, 2023
Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. And you’re not alone in feeling that way.
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Experience Investigators by 360Connext
NOVEMBER 8, 2022
They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. CX strategy is not just about the customers. Customer Experience Communication Has To Be Relentlessly Repetitive. There is nothing formal about this.
Hello Customer
MAY 17, 2020
“More than ever businesses have to listen to their customers”. This is the official press communication concerning Hello Customer’s latest fundraising round. In fact, Hello Customer has made itself indispensable to businesses that wish to adapt to fast-changing consumer trends.”.
inmoment
JUNE 1, 2020
Brands that are able to harness empathy and work toward achieving a more authentic customer experience will reach the top of its vertical and continuously achieve meaningful improvement for itself and its customers. Consumers are noticing when brands reach out to try and help, versus when they are being sold to.
Eptica
JANUARY 23, 2019
Author: Pascal Gauvrit - CTO In an era dominated by social media and smartphones, it is easy to write email off as yesterday’s channel when it comes to customer service. Email is used by all, especially the young According to Forrester more consumers aged 12-17 use email than Facebook or Snapchat.
Thematic
DECEMBER 5, 2018
A McKinsey report states that “executive teams that make extensive use of customer data analytics across all business decisions see a 126% profit improvement over companies that don’t” (McKinsey, 2014). Customer professionals said their biggest barrier was the inability of translating customer insights into business operations.
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