Lumoa

JUNE 14, 2023

Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. In fact, customers will demand it.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Customer expectations. Communication challenges. Customer loyalty. Customer Engagement & Loyalty. Customer Engagement & Service.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones. trillion globally this year. Clear path to purchase.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

ShepHyken

MARCH 15, 2019

It’s no secret that the Internet has reshaped the in-store shopping experience; where the physical store was once the only way to interact with a brand, now the role of brick and mortar store has morphed into a “showroom”, or a way for businesses to connect with consumers through experiences and amenities.

Customer Service 75

Customer Service Management Retail e-support 75

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

ShepHyken

DECEMBER 7, 2018

This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. Numbers show that customers enjoy text message communication. 89 — the percentage of consumers who want messaging conversations with businesses.

Tools 116

Tools Customer Service Hospitality Healthcare 116