2014 Consumers Multi-Channel Social Media 
Comm100
FEBRUARY 19, 2014
Channels of Accessibility. Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media.
Win the Customer
NOVEMBER 14, 2016
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.
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Experience Investigators by 360Connext
MARCH 24, 2015
There were sessions on co-creating with customers, social media, and customer journey mapping. Kevin Gibson , Consumer Experience Leader, Humana, shared how Humana has been evolving their brand and the experience to match it. curtis kopf (@ckopf1) March 20, 2014. So many answers! It’s a subtle but important idea.
Smith+co CX
MARCH 10, 2014
There is no doubt that 2014 will be the year when technology will potentially dominate the world of customer experience. This drives the promise you make to customers and creates a very strong emotional connection with them across whichever channel and platform they happen to use. the list goes on…. Technology. But should it?
Eptica
JUNE 15, 2016
This has a major impact on the customer experience – consumers increasingly choose companies that value their time and minimize the effort they need to put in when making a purchase or finding out information. Language capabilities Consumers ask questions in a whole range of ways and using a wide variety of terms.
Kayako
DECEMBER 31, 2015
Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. Where We Are Really At In Omni-Channel , by Martin Hill-Wilson. Martin tackles the issues of offering multi-channel support, but more importantly from the customer’s perspective. So what’s stopping them?
BirdEye
OCTOBER 31, 2023
Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I
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