Strativity

OCTOBER 31, 2014

October 2014 News & Insights. Visit our new landing pages that offer inspiring and informative content about customer experience, employee engagement, cultural transformation and more! . Sign up to watch Lior Arussy’s presentation from The Conference Board’s 2014 Change Management Conference. Watch here.

Customer Journeys 52

Customer Journeys Conference Customer Centricity Employee Engagement 52

SuiteCX

FEBRUARY 15, 2016

days between 2010 and 2014,” and that “high-‐skilled jobs that require judgment, creativity and technical skills generally require longer, more intense job screening processes.” Return again and again to the process Improving the customer experience is never a one-‐and-‐done effort.

Customer Journeys 100

Customer Journeys Employee Engagement Engagement Exercises 100

Customer Guru

MARCH 7, 2018

She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014. The primary differentiator of UAE Exchange is its customer-centric approach.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

Strativity

AUGUST 19, 2014

Hackensack, NJ (PRWEB) August 19, 2014. AMSI) Customer Service Development Director, Tracy Riazzi and Strativity President Lior Arussy on Tuesday, September 10th as they discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty.

Employee Engagement 40

Employee Engagement Sales Engagement Automotive 40

Thunderhead

MARCH 25, 2019

The customer experience community is experiencing long-awaited and significant shifts in attention. This is driven in a large part by the digital economy and the success of new business model innovations such as direct-to-consumer and the subscription economy. Back in 2014, Thunderhead was embarking on a journey of our own.

Customer Journeys 40

Customer Journeys Customer Centricity Analytics Report 40

Comm100

JANUARY 14, 2016

As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Engine Insights

OCTOBER 2, 2015

In 2014 Dow Jones conducted its first employee engagement survey since its acquisition by News Corp in 2007, in recognition of the vital importance of listening to and having regular dialogue with employees at every level. The employee culture is one of energy and enthusiasm. Mark Musgrave, Dow Jones.

Employee Engagement 40

Employee Engagement Engagement Customer Centricity Social Media 40

SurveySparrow

NOVEMBER 15, 2019

Then around 2014, you began delving into the customer experience sector. I think it was in 2013, while covering the marketing and advertising space, that I started hearing more and more about the need for companies to be more customer-centric in order to transform the user experience.

Advertising 71

Advertising Chatbots Survey e-support 71

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 25, 2022

Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. Culture Amp’s subscription plans are based on the number of users. EarlyBirds is a platform that provides an open, innovative ecosystem. Over millions of innovators and hundreds of subjects, experts are active on EarlyBirds.

Company 10

Company Innovation Self Service Hotels 10

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Experience Investigators by 360Connext

DECEMBER 29, 2014

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. 5 Customer Convenience Considerations (Before You Change Anything!). Customer or Company Mission? Customer Experience is…What, Exactly?

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. We brought the industry’s first customer engagement hub to market.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Retently

MAY 9, 2024

Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets. Customers are people who ultimately want to talk to other people when they have issues, suggestions and questions.

Customer Retention 141

Customer Retention B2B Customer Journeys Loyalty Programs 141

Strativity

OCTOBER 28, 2014

Hackensack, NJ (PRWEB) October 28, 2014. Expertly executed Journey Mapping acknowledged as the cornerstone of successful customer experience innovation. Strativity Group, a global customer experience transformation firm, is listed in the October 2014 Forrester Research, Inc.

Customer Journeys 40

Customer Journeys Report Customer Centricity Groups 40

CX University

APRIL 26, 2018

Though still a small sub-culture in the business world, decentralization of power has become increasingly prevalent, especially among the world’s fastest growing, customer-centric companies. Gore and Associates, and even as far back as Lockheed Aircraft Corporation’s “Skunk Works” project during the second World War.

Customer Experience 74

Customer Experience Government Policies Exercises 74

Strativity

AUGUST 19, 2014

Hackensack, NJ (PRWEB) August 19, 2014. a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation, has been named to Inc. The 2014 Inc. Strativity Group, Inc., magazine’s annual Inc. The inclusion in the Inc. ” Methodology.

Company 40

Company Conference Employee Engagement Consulting 40

Michel Falcon Experience

FEBRUARY 19, 2016

When I was getting my career started, Zappos was fast becoming a recognized company for their customer-focused culture. In 2014, I wrote a post titled, “ Employees Need to Be Responsible for Their Own Development ” on LinkedIn that received nearly 10,000 views. I wanted to visit them, ask questions and learn.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. And that mentality was already built-in when I joined the team in 2014.

Customer Success 0

Customer Success Customers Metrics Sales 0

Bold360

NOVEMBER 21, 2016

“While a customer-centric culture is the new standard, according to Gallup…” 71% of B2B customers are not engaged across all industries and are at risk of being replaced; not because of products and services, but rather failing their customers. (The

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40