ClearAction

JULY 3, 2017

By looking at things from an end-to-end perspective, we have more context and insight that gives us credibility to drive cultural transformation. We’ve had double digit increases in our net promoter score since we’ve transformed our program in 2013.” (I’m It’s a huge cultural transformation that has to continue to take place.”.

Engagement 66

Engagement Customer Experience Net Promoter Score Self Service 66

Comm100

NOVEMBER 27, 2017

Here’s what they found : “As the President begins to outline the prank and how seriously he is taking the issue, the score shoots to the top of the “believability” scale. It dips as he says it was an isolated incident, but when he says the two employees have been dismissed and will be arrested, the score begins to go upward again.

Social Media 309

Social Media Video Effort Score Brands 309

Elevio

APRIL 12, 2017

Shinesty ranked 1st in Customer Effort Score, receiving the highest score among all companies using CES. Shinesty started in 2014 when Chris (CEO/Co-Founder) and Jens (CMO/Co-Founder) were buddies at CU who originally wanted to rid the world of boring clothing. Our 90 NPS score, 9.9 7 with over 2,000 ratings.

Effort Score 40

Effort Score Airlines Measurement Brands 40

ClearAction

SEPTEMBER 28, 2015

Why it's key to future success: Patterns are influential in shifting from our current emphasis on index scores, micro approach to following up on low ratings, tactics for moving a few decimals in ratings averages, seat-of-the-pants action planning in silos, and weak accountability for driving changes that customers will reward.

Customer Experience 48

Customer Experience ROI Customer Experience Management Government 48

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. They make them feel valued, inspire their loyalty, and earn their business. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards. and Harvard Business Publishing, were honored at the conferences 2014.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. Numerous companies use NPS today to measure customer loyalty, and the reasons to implement NPS are many. Net Promoter Score – the customer loyalty metric.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Chattermill

JULY 31, 2019

Many companies have made a conscious effort to understand the voice of the customer on a deeper level. Many companies have made a conscious effort to understand the voice of the customer on a deeper level. Browse their websites, and it won’t take long to see them proudly referencing their NPS or Trustpilot scores. Transparency.

Customer Centricity 45

Customer Centricity Social Media Touchpoint Effort Score 45

Chattermill

JULY 31, 2019

Many companies have made a conscious effort to understand the voice of the customer on a deeper level. Many companies have made a conscious effort to understand the voice of the customer on a deeper level. Browse their websites, and it won’t take long to see them proudly referencing their NPS or Trustpilot scores. Transparency.

Customer Centricity 40

Customer Centricity Social Media Touchpoint Effort Score 40

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Net promoter scores. Auto-tagging. White labeling for agencies. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Currency Alliance

APRIL 11, 2018

On evidence, true customer loyalty is won through projecting self-assuredness, generosity and boldness through your brand. Consumer brands used to mistake this for loyalty. Realizing that it wasn’t loyalty after all, has left them hot under the collar. Consumers love confidence. This really turns people off. Central nervousness.

Consumers 45

Consumers Brands Loyalty Effort Score 45