2014 Customer Care Customer Retention 
Customers That Stick
JANUARY 15, 2015
We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. So let us reintroduce you to our Faces from 2014.
Win the Customer
DECEMBER 25, 2019
Social media sites have evolved from simply personal sharing portals to communication platforms that can enable organizations to deliver enhanced customer care and customer relationship development not typically capable in traditional customer service channels. YoY increase in customer retention.
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Calabrio
NOVEMBER 18, 2015
This means that WFO programs in the contact center are a key ingredient impacting the overall service delivery efforts, as well as customer satisfaction,” notes a report on workforce optimization (WFO) analytics by Omer Minkara of The Aberdeen Group in 2014. Customer engagement and analytics software yield measurable benefits.
Comm100
OCTOBER 11, 2017
Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This is also possible for companies whose social media team comes from a single department, and who aren’t fully versed in the ins-and-outs of responding to customers as a team.
PeopleMetrics
OCTOBER 27, 2014
How can this possibly relate to customer experience? If you’re looking to improve customer experience, maybe it’s best to think of customers you interact with online as fans. Your customers care enough about you to talk to you (and talk to each other about you) on the massive forum that is the internet.
Vonage
SEPTEMBER 20, 2016
If you want to avoid the heartbreak of low customer retention, implement a system that logs customer issues across all channels and shares the details with all relevant agents. Track the progress of customer cases and allow your company to collaborate on solutions. ” You want too much quality time. .
Lumoa
JUNE 14, 2023
As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. By starting from the inside.
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