Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

Social Media 172

Social Media Customer Service Strategies Customer Service Strategy 172

Vonage

AUGUST 15, 2016

Solis believes brands try really hard to offer exemplary customer service, but it’s a difficult thing to do with antiquated contact center technology and processes. As I’ve discussed before, successful brands help customers help themselves, serve customers where they are and personalize customer care.

Self Service 120

Self Service Contact Center Trends Sales 120

ShepHyken

DECEMBER 7, 2018

Her question served as a lightbulb moment for us, eventually turning into Text Request , the business texting service we co-founded in the fall of 2014. It was at that moment that my wife, Jamey, said something like, “Why can’t we just text them?”

Tools 121

Tools Customer Service Hospitality Healthcare 121

Lumoa

JUNE 14, 2023

As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. By inserting humor , wit, and enthusiasm into their customer interactions, Netflix shows that they are not only listening to customers but also engaging with them on a personal level.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6

Customer Service 124

Customer Service Social Media Chatbots Knowledge Base 124

ProProfs Chat

JANUARY 30, 2020

Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. With the customer trust level going down at this rate, it will become all the more essential for a business to interact with its customers actively. And delighted customers are equivalent to more revenue for the business.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Show podcast and a regular contributor to Forbes. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147