2014 Customer Centricity Customer Philosophy 
Maz Iqbal
DECEMBER 27, 2014
Summing Up The State of Customer Experience As At 2014. What would you do if you were truly customer-centric and committed to putting the right customer experience (of walking) in place? Would you fix the floor to ensure that the floor is rougher thus providing more traction?
Maz Iqbal
DECEMBER 30, 2014
So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. Further, I say that the future is not already made. The future is unborn and how you/i/we show up and operate in this world will shape how 2015 turns out.
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