2014 Customer Philosophy Customer Service 
Maz Iqbal
DECEMBER 27, 2014
Summing Up The State of Customer Experience As At 2014. Because it occurs to me that this concrete example illustrates the course of action that many have taken regarding Customer Experience challenges-opportunities.
Maz Iqbal
OCTOBER 14, 2014
If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. ” and find myself in agreement with the author of the Nunwood 2014 UK CX report when they say (referring to First Direct) that the formula for CX excellence is a remarkably simple one.
Maz Iqbal
DECEMBER 30, 2014
So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight?
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