2014, Customer Philosophy and Loyalty - Customer Experience Update

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2014

Customer Philosophy

Loyalty

2014 State of Customer Experience: Who Are UK’s 2014 Leaders And What Can We Learn From Them? (Part 3)

Maz Iqbal

OCTOBER 14, 2014

If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. ” and find myself in agreement with the author of the Nunwood 2014 UK CX report when they say (referring to First Direct) that the formula for CX excellence is a remarkably simple one.

Case Study

Case Study Customer Philosophy Customer Experience Employee Engagement

Customer / Leadership: What Is The Access To Cultivating Greatness?

Maz Iqbal

DECEMBER 30, 2014

So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Further, I say that the future is not already made.

Leadership

Leadership Customer Philosophy Customer Journeys CRM

2014 State of Customer Experience: Who Are UK’s 2014 Leaders And What Can We Learn From Them? (Part 3)

Customer / Leadership: What Is The Access To Cultivating Greatness?

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