Remove 2014 Remove Customer Service Strategies Remove Poor Customer Service Remove Sales
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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Sales surged , and their stock prices skyrocketed.

NPS 208
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The Top Trends in Customer Service for 2016

Comm100

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.