Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

CX Journey

SEPTEMBER 19, 2014

It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" And yet, we still see some dismal statistics about how many companies don''t focus on the customer experience or think they focus on the customer experience but really don''t. $83

Customer Centricity 160

Customer Centricity Poor Customer Service Metrics Customer Focused 160

Joe Rawlinson

JULY 25, 2018

If you find yourself and the rest of your team struggling on a daily basis to return emails, phone calls, social media interactions, or chats on your website with customers in a timely manner, then you may want to consider dedicated customer support. The findings for email customer requests were even worse, 90.5%

Social Media 84

Social Media Study Poor Customer Service Customers 84

Grade.us

AUGUST 29, 2017

From a customer’s standpoint, their first impression is your fault, (even when it isn’t). What this means for your reviews: Comcast has had a long history of poor customer service, and horrible reviews. Comcast was listed as the worst company in America in 2014. Customers arrive with that perception.

Poor Customer Service 39

Poor Customer Service Customer Experience Interaction Communication 39

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Helen Dewdney

AUGUST 9, 2019

You may well be an overworked CEO but when CEOs make corresponding with customers part of their work routine it can be extremely beneficial to business. Tesco CEO used reading customer emails to help turn stores around. When I met Dave Lewis the Tesco Group CEO soon after he started in 2014 he told me he got 2,000 emails a day!

Case Study 56

Case Study Poor Customer Service Social Media Study 56