ShepHyken

APRIL 18, 2017

Amy Downs on How Customer Obsession Can Drive Your Bottom Line. Are you obsessing about taking care of your customers? Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers.

Net Promoter Score 75

Net Promoter Score Effort Score Customer Retention Loyalty 75

Retently

JUNE 4, 2018

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.”. The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Fred Reichheld, Bain & Company. Detractors: delight them.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

SEPTEMBER 4, 2018

As Andrew Chen writes in an essay on scaling growth if you create experiences that your users love and they engage with your product, you can achieve major “word of mouth” growth driven by a high Net Promoters Score. Turning more customers into promoters boosts the number of times your company is recommended.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

CustomerSuccessBox

SEPTEMBER 3, 2021

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. Right from the marketing team which finds potential customers to customer success that implements strategies, you are putting in your best. Calendar invites are magical in customer success.

Engagement 52

Engagement Effort Score Net Promoter Score Customers 52

Waypoint Group

FEBRUARY 4, 2016

Between October 2014 and December of 2014, for example, on-time deliveries improved 10 percent. In the 2014 Christmas season, Dell was one of only four retailers out of 40 promising a late cut-off time – delivery of orders made on December 23 rd. And with this improvement, their Net Promoter Score has also increased.

Net Promoter Score 40

Net Promoter Score Metrics B2B NPS 40

Grade.us

JUNE 2, 2020

Ultimate mode enables you to capture detailed information from customers (e.g., Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

Company 11

Company e-support Customer Journeys CRM 11

delighted

APRIL 5, 2019

Here are some of the most popular customer survey types : Net Promoter Score (NPS) is a popular survey type that measures customer loyalty. Once you have the insights and data from your specific survey method, you can start solving problems and improving on customer satisfaction.

Feedback 44

Feedback Customer Experience How To Effort Score 44

ProProfs Chat

AUGUST 8, 2019

In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. It is important to conduct surveys among your customers to learn what they think about your performance, what expectations do they have from your brand, and whether you are fulfilling their wishes. Orders had errors. Taste Issues.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51