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So you’ve been reading up on NetPromoterScore. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. It’s true that NetPromoterScore is a great way to engage with your customers and solicit tons of feedback. ” Setting up an NPS program?
Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating LifetimeCustomers’ in 2007. A promoter is an advocate of your business.
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