Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Practice

FEBRUARY 24, 2020

6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. Poor NPS scores may indicate poor onboarding, education or support playbooks. Passives : 7 – 8 (May recommend your solution).

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

CSM Practice

FEBRUARY 24, 2020

6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. Poor NPS scores may indicate poor onboarding, education or support playbooks. Passives : 7 – 8 (May recommend your solution).

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. Poor NPS scores may indicate poor onboarding, education or support playbooks. Passives: 7 – 8 (May recommend your solution).

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

Wootric CX Blog

MAY 12, 2020

So you’ve been reading up on Net Promoter Score. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. As a SaaS company with SaaS customers like Zoom, DocuSign and Hubspot, we have a unique perspective on NPS in cloud software. Have questions?

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

Customer Bliss

APRIL 26, 2016

And she shared her “tipping point” where leaders began to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team. Consult an old post of mine from 2010 on essential customer service metrics for more, or another deep dive from Client Heartbeat in 2014. ” — Margie.

Chief Customer Officer 100

Chief Customer Officer Engagement Net Promoter Score Insurance 100

delighted

JUNE 21, 2019

In 2014, they specifically used NPS surveys to validate an operational change to their shipping process. Tried and true templated customer experience surveys , such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) score, or Customer Effort Score (CES), are a good starting point.

Feedback 53

Feedback Net Promoter Score Effort Score Survey 53