Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

Retently

AUGUST 22, 2018

In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences. The 2014 US Consumer Airlines study. Measure Your Net Promoter Score. Retently makes it easy to measure the NPS score of your brand.

Airlines 73

Airlines Customer Satisfaction NPS Net Promoter Score 73

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Experience Matters

APRIL 7, 2015

For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Clarabridge

JUNE 13, 2017

I’ve personally been with Dorel Juvenile since January 2014 and am passionate about enriching lives with solutions that compel consumers to absolutely LOVE a brand. Improved consumer sentiment: We’ve reduced customer complaints, and our Net Promoter scores are consistently high compared to industry benchmarks.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time.

ROI 45

ROI Survey Return on Investment Social Media 45

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

ChurnZero

OCTOBER 30, 2020

Customer Success drives a double benefit in the ROI.”. This builds a bit on the stats Nick shared – that net retention is such a driver of valuation – but I think you can even predict net retention by satisfaction.”. I would argue that’s actually the leading indicator of variables like net retention.

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

SurveySensum

JULY 14, 2020

He founded Heart of the Customer in 2014 to help companies of all sizes increase customer engagement. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. It focuses on using Net Promoter Score ® (NPS) to transform business in the digital era in 2017.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132