inmoment

JUNE 1, 2020

In the wake of COVID-19, the role of customer experience is at a crucial tipping point. Years have passed since 2014 when Gartner boldly declared that “customer experience is the new battleground for businesses.” We’ve seen Australian brands turn off their VoC programs after seeing NPS scores drop.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

CustomerSuccessBox

JUNE 8, 2022

And that’s it maybe NPS that’s, I think that’s too light. Q: Any tips for CS leaders who want to manage churn/retention? A: If I have any tips for them on how to handle churn? Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: Please introduce yourself.

Management 52

Management How To Effort Score Customer Success 52

delighted

APRIL 5, 2019

Collecting user feedback is just the tip of the iceberg. Here are some of the most popular customer survey types : Net Promoter Score (NPS) is a popular survey type that measures customer loyalty. The feedback collected from NPS surveys is great for informing business strategy and identifying what needs to be improved at a high level.

Feedback 44

Feedback Customer Experience How To Effort Score 44

Amity

OCTOBER 31, 2016

Over time I was able to build a relationship with Randy to the point that in 2014, just as he was looking to build out the Customer Success team, he happened to give me a call. And that mentality was already built-in when I joined the team in 2014. It’s amazing for me to have an executive team that is focused on Customer Success.

Customer Success 0

Customer Success Customers Metrics Sales 0