Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252

ROI Net Promoter Score NPS Effort Score 252

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. 26 August 2014. <

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. Here we’ve tried to shed light on how you can use online surveys for high return on investment. Sounds great, isn’t it? Event Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Clarabridge

JUNE 13, 2017

This week, we’re particularly interested in his success using the Voice of the Customer (VoC) with a proven return on investment. I’ve personally been with Dorel Juvenile since January 2014 and am passionate about enriching lives with solutions that compel consumers to absolutely LOVE a brand. Check out the case study here !

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Alliance by IFS

OCTOBER 8, 2015

In Frost & Sullivan’s 2014 Mobile Enterprise Applications Survey , 78% of current mobile field service management solution users said that the technology had improved field service response times, while 76% cited enhanced customer engagement. Clearly identify and define your business goals. Identify potential barriers to adoption.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. This is another financial metric that can be used to demonstrate the ROI (Return of Investment) of the customer success team. Customer Financial Metrics. 9. Quarterly Expansion Revenue.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59