2014, Social Media and Virtual Call Center - Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Use social media channels to keep in touch with your customers and stay engaged. Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience.

Omni-Channel

Omni-Channel Self Service Consumers Meeting

The Future Customer Experience Will Go Virtual

Win the Customer

DECEMBER 15, 2015

We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Virtual Call Centers.

Omni-Channel

Omni-Channel Virtual Call Center Customer Experience Self Service

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

The Future Customer Experience Will Go Virtual

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