TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

FEBRUARY 10, 2022

McKinsey also highlights the power of organizational transformation in government: “An effort undertaken by the US Department of Veterans Affairs focused on transforming veterans’ experiences with the agency increased trust from 47 percent in 2015 to 70 percent just three years later.”.

Government 130

Government Customer Experience Chatbots Social Media 130

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. eBay’s total revenue in 2019 was over $10 billion.

Brands 52

Brands Transportation Sales Innovation 52

Gainsight

OCTOBER 7, 2019

The Customer Success Manager (CSM) role is one of the most promising jobs and has seen a 736% increase since 2015. Employees rely heavily on mobile devices at work—and not just to check their social media. Bessemer Venture Partners recently wrote the new 10 Laws of the Cloud , and listed customer success as one of the laws.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySparrow

FEBRUARY 21, 2022

She used an internal social media channel to keep all 3000+ employees at Smokey Bones connected. In 2022, this has completely changed. What’s interesting is the fact that this analysis is from 2015. She and the leadership team did that spectacularly, even during a pandemic! 6 Higher Retention.

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

Clarivate

AUGUST 9, 2022

Using InCites Benchmarking & Analytics we identified 25,798 publications that map to SDG 16 between 2015 and 2021. It examines how police killings of Black Americans affects the mental health of a wide-ranging group of people, not only those connected to the victim. Created May 30th, 2022, by article authors, using: [link].

Study 98

Study Policies Government Hospitality 98