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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Paul Husar, Senior Call Center Manager at LG Electronics. Jim Iyoob, Chief Customer Officer at Etech Global Services.

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12 Top AI Conversational Platforms For 2021

SurveySparrow

Businesses integrate these platforms on their website, social media, SMS marketing, and other messaging channels. The responses from the bots and virtual assistants are automated but get tailored easily to the customers’ needs. Chatbots, which customers interact with through live chat, especially on websites.