2015, Abandon Rate, e-support and Self Service

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service

Customer Service Contact Center Chief Customer Officer Call Center

Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, Efficient Customer Experience

Kustomer

NOVEMBER 24, 2020

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Rainbow Shops’ customer service centers are an integral part of their business, servicing its e-commerce channel and more than 1,000 stores with a staff of just 20 agents.

CRM

CRM Abandon Rate Fashion e-support

Customer Experience Update

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, Efficient Customer Experience

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