2015 CEM Customer Voice Innovation 
SuiteCX
MARCH 31, 2015
CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare. Level of maturity.
Retently
AUGUST 9, 2018
However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. It Can Lead to Product/Service Improvement & Innovation. Knowing exactly what your customers want from your business can make the difference between success and failure.
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