QuestionPro Audience

MARCH 14, 2018

Fueled by the rebounding housing market, spending on improvements, maintenance and repairs reached $340 billion in 2015 , up 12% from 2013. In a recent study conducted by the Consumer Reports National Research Center, almost a fifth of general contractors lacked either a state license or proper insurance, and 9% lacked both!

Tips 210

Tips Insurance Study Report 210

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? CPG (consumer packaged goods) companies on the other hand, frequently encourage their customers to buy more through promotions and discounts. More Successful Innovation. What does your innovation process look like? Be different! sales Click To Tweet.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Kayako

MARCH 21, 2022

83% of consumers expressed a need for some help on their online shopping journey. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Consumers feel let down when the pre-sale marketing context differs from after the sale.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Confirmit’s commitment to fostering innovation is nothing new. Qualtrics Innovation Exchange was announced at the first Qualtrics Insight Summit and launched in July of 2014. Congratulations to this year’s winners: Confirmit. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CX Journey

FEBRUARY 5, 2015

We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda - or at least on those of the 95% of retailers surveyed by Boston Retail Partners ,who identified customer experience as a top-three priority in the new year. In 2015, that’s all subject to change - and rightfully so.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Retail Culture 80

ijgolding

SEPTEMBER 30, 2014

I use the ‘excitement’ word genuinely – every year I continue to be astounded and inspired by the passion, enthusiasm, innovation and incredible acts of influence that organisations of all shapes and sizes share with the panels of judges. The 2014 awards did not disappoint.

Customer Experience 255

Customer Experience Groups Transportation Financial 255

QuestionPro Audience

AUGUST 16, 2018

Smartphones are making wedding planning easier for many couples, as usage increased from 89% in 2015 to 92% in 2017. QuestionPro Audience provides our clients with access to more than 5 million active consumer respondents, who are pre-screened and qualified candidates for high-quality data collection. TECHNOLOGY.

Industry 170

Industry Study Trends Consumers 170

Alida

OCTOBER 17, 2017

Retail, hospitality and other industries are setting a high bar, delivering innovative experiences to their customers. Consumer expectations are higher than ever, and patients won’t tolerate a subpar experience from health care providers. What kinds of experiences are consumers looking for? Not necessarily.

Hospitality 247

Hospitality Retail Leadership Culture 247

Kustomer

NOVEMBER 30, 2020

When we started Kustomer in 2015, we did so with the vision of reimagining customer service for a new generation of businesses and consumers. We understand consumers want more from the companies they do business with. Our priority is to deliver efficient and effortless experiences that delight businesses, agents and consumers.

Customer Service 135

Customer Service Brands Omni-Channel Advertising 135

Kerry Bodine

SEPTEMBER 30, 2017

That study was all about end consumers. But, of course, customer experience isn’t just for consumer-focused organizations. Pioneer digital-physical innovation. One of Gartner’s top 10 predictions for 2015 said that, “By 2017, 50% of consumer product investments will be redirected to customer experience innovations.”.

Customer Experience 120

Customer Experience Innovation Trends Course 120

Alida

FEBRUARY 22, 2017

To keep up with rising consumer and market expectations, an ever increasing number of companies are now prioritizing becoming customer-led. billion in 2015 —up 12 percent from the previous year. A brand’s ability to meet rising consumer expectations depends on having an authentic relationship with its customers.

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180

C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. In several industries, consumers will want to see, compare and appreciate items before they purchase something. We value things more if we have had to work or wait for them #consumer #value Click To Tweet.

Retail 213

Retail Trends Apparel Transportation 213

Alida

JULY 5, 2017

In a dynamic and sometimes struggling retail environment where online giant Amazon buys grocery chain Whole Foods , consumer packaged goods (CPG) companies must build brand awareness and harness the insight of shoppers if they are to win the battle for shelf space. It’s not the first food company to embrace the direct-to-consumer model.

Company 113

Company Retail Consumers Customer Journeys 113

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. It’s great to see that others share my struggles and challenges when it comes to understanding today’s consumers.”. Awesomeness. —

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

QuestionPro Audience

MARCH 14, 2018

Fueled by the rebounding housing market, spending on improvements, maintenance and repairs reached $340 billion in 2015 , up 12% from 2013. In a recent study conducted by the Consumer Reports National Research Center, almost a fifth of general contractors lacked either a state license or proper insurance, and 9% lacked both!

Tips 150

Tips Insurance Study Report 150

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. Tell consumers what THEY can do, not what IT can do. Here are a few ideas.

Marketing 110

Marketing Conference Transportation Innovation 110

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. So many answers!

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Alida

JULY 21, 2017

In fact, according to a study commissioned by IBM , nearly 80 percent of consumers don’t think the average brand understands them as an individual. The marketing campaign was inspired by insight on the company’s main target audience of female consumers. REI leans on members for product innovation.

Customer relationships 154

Customer relationships Examples Brands Study 154

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 182

Retail Apparel Transportation Trends 182

C3Centricity

NOVEMBER 4, 2019

Consumers no longer appreciated being interrupted in their daily lives, if they ever did! Luckily a few other consumer goods companies realised that to satisfy the consumer they had to do things differently. That’s why consumers now often have a portfolio of brands from which they choose in many categories.

Customer Centricity 151

Customer Centricity Brands Advertising Consumers 151

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. TechSee has already established a global presence, trusted by companies in the telecom, consumer electronics, manufacturing, and insurance industries – Vodafone, Orange, Achmea, CSG, Lavazza, and Hitachi, to name a few.

Innovation 84

Innovation Insurance Contact Center Chatbots 84

ijgolding

SEPTEMBER 21, 2015

As recently as June 2015, I wrote a review of the new offering from Chief Customer Officer ‘guru, Jeanne Bliss – (Chief Customer Officer 2.0) Bell, author of The 9½ Principles of Innovative Service. It will be officially released on the 3rd October 2015. It will be officially launched on he 28th October 2015.

Brands 120

Brands Customer Experience Chief Customer Officer Airlines 120

TechSee

APRIL 2, 2019

However, most of these innovations revolve around language. A watershed in the field occurred in 2015, when computer vision overtook humans in the ability to recognize objects, a turning point analogous to the day in 1997 when IBM’s Deep Blue chess computer defeated the legendary grandmaster Garry Kasparov.

Contact Center 174

Contact Center Self Service Video Average Handle Time 174

Alida

AUGUST 16, 2016

To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. Communities reduce business costs and drive sales.

Social Media 0

Social Media ROI Innovation Feedback 0

Experience Investigators by 360Connext

APRIL 23, 2015

I was thrilled to have the opportunity to interview Amy Jackson, Senior Director of Brand Strategy and Consumer Marketing for TripIt from Concur while I was at the South By Southwest Interactive festival in Austin, Texas back in March. Jon Galloway (@jongalloway) April 12, 2015. I am a huge fan since it has saved me more than once.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Alida

AUGUST 26, 2016

Social communities are useful for tracking what your competitors are up to and identifying broad consumer trends. Ninety-three percent of large companies use Facebook , according to a 2015 Social Media Examiner report. According to a 2015 Forrester Research report, 81 percent of companies have a support community of some kind. .

Social Media 100

Social Media How To Innovation Software 100

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. For example, customer insight motivated the launch of innovative meat products aimed at Millennial shoppers.

Customer Insights 100

Customer Insights Industry Innovation Sales 100

Experience Investigators by 360Connext

JUNE 22, 2015

67% of consumers have used a company’s social media site for servicing, according to J.D. Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Share pictures of teams working on that specific issue. It’s a means to an end.

Social Media 110

Social Media Engagement Video Innovation 110

NetBase

AUGUST 11, 2020

The mutually beneficial partnership brings promotional power to both brands and is an exceptionally savvy move to make at any time, but particularly right now from a consumer and market intelligence standpoint. Gaining consumer love by catering to unmet needs. of total market share in 2015 to 53.4% Let’s check it out!

Social Media 90

Social Media Consumers Trends Video 90

SuiteCX

FEBRUARY 13, 2015

©2015 suitecx – Confidential Customer Experience: All the cool kids say they are doing it 2. ©2015 suitecx – Confidential But what is “it”? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it Voice of the Customer? ©2015 suitecx – Confidential Is it a clickstream?

Customer Experience 100

Customer Experience Social Media Customer Journeys Multi-Channel 100

Kustomer

FEBRUARY 4, 2022

Sifting through your inbox for the best news and insights can be time-consuming for anyone, regardless of their profession or industry. It will be a tactical newsletter exploring the customer experience so you can gather insights to build long-lasting relationships with today’s consumers. Save the date!

Knowledge Base 91

Knowledge Base Consumers Trends Innovation 91

Helen Dewdney

NOVEMBER 2, 2015

Week beginning 2nd November is National Consumer Week. Citizens Advice , Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills today launch National Consumer Week and are urging people to get to know their new consumer rights as Christmas shopping gets underway.

Consumers 30

Consumers Comparison Retail Analysis 30

Clarivate

JULY 28, 2022

Today we release our annual Innovators to watch report, identifying the companies and institutions whose historical performance demonstrates potential entry to the annual list of Top 100 Global Innovators from Clarivate. In 2022, we made a fundamental change to the Top 100 Global Innovators calculation method.

Innovation 52

Innovation Report Automotive Analysis 52

Kustomer

DECEMBER 5, 2019

Over the years, I have talked with hundreds of customer service leaders and although they have wanted to deliver exceptional customer experiences, their legacy ticket-centric technology solutions could not effectively enable these leaders to meet the expectations of today’s consumers – forget about exceeding those expectations.

Customer Service 94

Customer Service e-support Omni-Channel Exceptional Customer Service 94

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. billion PC users.) Well, it’s simple.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. The result: 85 percent reduction in research costs in 2015 alone.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Clarivate

FEBRUARY 10, 2022

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

Report 52

Report Innovation Government Competitive Advantage 52