2015 Customer Engagement Online Experience 
Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).
Alida
APRIL 4, 2017
Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. In these precarious times, both established and new retail players need to focus on customer needs. Prioritize customer engagement, not customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vonage
OCTOBER 2, 2017
Plus, Generation C are much more in control of their online experience than ever before. The average customer has their own digital ecosystem or “ego system” of social media feeds. In 2015, things couldn’t have changed more – it’s now got to the point where the online world is more personalised than the real world.
Eptica
DECEMBER 11, 2015
Date: Friday, December 11, 2015 Festive failings in UK customer service. Published on: December 11, 2015. In this post we will focus on the UK results of the 2015 Eptica Retail Black Friday Customer Experience Study in which there were three main findings: 1. Share this page on: Tweet.
Vonage
JULY 31, 2017
Plus, Generation C are much more in control of their online experience than ever before. The average customer has their own digital ecosystem or “ego system” of social media feeds. In 2015, things couldn’t have changed more – it’s now got to the point where the online world is more personalised than the real world.
CSM Magazine
DECEMBER 2, 2015
billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1
Eptica
SEPTEMBER 10, 2015
Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Share this page on: Tweet.
Expert insights. Personalized for you.
48 
Let's personalize your content