Comm100

NOVEMBER 29, 2021

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Let’s get started! Learn more.

Average Handle Time 219

Average Handle Time Software Exceptional Customer Service Video 219

Kustomer

AUGUST 3, 2021

AI-driven workflows and intelligent chatbot, improved handle times by 50% and reduced customer service operating costs by 88%, freeing up agents for more valuable tasks. Exceptional customer service and automation are not mutually exclusive. Reduced training time for agents. Operational flexibility. About Kustomer.

Study 96

Study ROI Net Promoter Score CRM 96

Customer Enthusiast

SEPTEMBER 30, 2015

One of our objectives was to identify ways to incorporate exceptional customer service into the day-to-day processes at the libraries. Regardless of setting, customer-facing employees have the ability to provide stellar customer service; they just have to put themselves in a position to shine.

Customer Service 40

Customer Service Exceptional Customer Service Customers Retail 40

transcosmos Information Systems

SEPTEMBER 27, 2016

billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age.

Customer Service 48

Customer Service Social Media e-support How To 48

transcosmos Information Systems

SEPTEMBER 27, 2016

billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age.

Customer Service 48

Customer Service Social Media e-support How To 48

Kustomer

NOVEMBER 6, 2019

The New York Times article was not about how Kustomer is revolutionizing customer service. It was not about our commitment and singular mission of helping businesses treat their customers better, and our fast growth since 2015. But in this case, it was not. It was about consumer value scores and our use of data.

Data 74

Data Exceptional Customer Service Consumers Software 74

Kustomer

JUNE 11, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Omar Pera, CEO at Reply AI, joins Gabe Larsen to discuss how to use artificial intelligence to make customer service faster and smarter. Instantaneous is the Expectation of the Customer. Omar’s background is in solar engineering.

Chatbots 52

Chatbots Customer Service Knowledge Base Self Service 52

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

Provide Support

NOVEMBER 3, 2015

Customer Service Channels. When starting an online business your main concern is the communication channels your customers will use to get in touch with your team. Personalized and prompt customer service gives you an edge over the bigger and more well-known competition. © 2003 - 2015 Provide Support LLC.

Ecommerce 40

Ecommerce Exceptional Customer Service How To Communication 40

Provide Support

NOVEMBER 3, 2015

Customer Service Channels. When starting an online business your main concern is the communication channels your customers will use to get in touch with your team. Personalized and prompt customer service gives you an edge over the bigger and more well-known competition. © 2003 - 2015 Provide Support LLC.

Ecommerce 40

Ecommerce Exceptional Customer Service Communication Customer Care 40

LiveChat

AUGUST 5, 2016

Customer service stories are full of bloodcurdling events and malicious characters. All of us can recall at least one example of really bad customer service where everything went wrong, a person we were talking to was incompetent or a customer that we were dealing with, was a true monster in human skin.

Examples 28

Examples Customer Service Hotels How To 28

Customer Enthusiast

JUNE 1, 2015

I was recently asked, “What is the biggest customer service challenge facing companies today?” My response was that it’s the same challenge companies faced last year, the year before that, and even 28 years ago: inconsistency of customer service quality and the customer experience. Don’t settle for ordinary.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

Customer Enthusiast

JUNE 1, 2015

I was recently asked, “What is the biggest customer service challenge facing companies today?” My response was that it’s the same challenge companies faced last year, the year before that, and even 28 years ago: inconsistency of customer service quality and the customer experience. Don’t settle for ordinary.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Even New York’s top hotels struggled with bed bug outbreaks back in 2015.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

CSM Magazine

DECEMBER 10, 2015

In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. The latest product release is designed to provide increased levels of customisation plus boost agent productivity and deliver a faster, highly personalised customer experience.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

Grade.us

APRIL 2, 2018

They're attentive to customer reviews, focused on providing exceptional customer service. If your business is exceptional it won't stay that way. Another customer had to fight Comcast for 9 months, for the right to cancel his service. In the beginning, companies are well behaved.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". One of the best ways is to deliver unexpectedly good customer service.

Marketing 37

Marketing Guidelines Policies Banking 37

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". One of the best ways is to deliver unexpectedly good customer service.

Marketing 22

Marketing Guidelines Policies Banking 22

Provide Support

OCTOBER 18, 2016

5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees. © 2003 - 2015 Provide Support LLC. Read more.

Training 40

Training Tips Customer Service Exceptional Customer Service 40