Is NPS A Dubious Fad?
Experience Matters
MAY 29, 2019
Every few years someone ignites the debate about whether Net Promoter Score® (NPS®) is a great or terrible thing. Rather than write something entirely new, I decided to share something I wrote in 2015 that addresses the issue. The post Is NPS A Dubious Fad? appeared first on Experience Matters.
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