Experience Matters

AUGUST 6, 2015

That’s why we created the Temkin Innovation Equity Quotient (TIEQ). Purchase full 2015 TIEQ dataset for $195. Purchase full 2015 TIEQ dataset for $195 Download this sample excel file (.xls) The bottom line : Build up your Innovation Equity! xls) to see what’s in the dataset.

Innovation 120

Innovation Airlines Banking Communication 120

Clarivate

JULY 28, 2022

Today we release our annual Innovators to watch report, identifying the companies and institutions whose historical performance demonstrates potential entry to the annual list of Top 100 Global Innovators from Clarivate. In 2022, we made a fundamental change to the Top 100 Global Innovators calculation method.

Innovation 52

Innovation Report Automotive Analysis 52

Experience Investigators by 360Connext

MARCH 12, 2015

Have a listen and then be sure to subscribe to hear more from SXSW 2015. More Posts - Website Follow Me: The post What Will SXSW Mean for Customer Experience in 2015? Blog Customer Experience Featured Innovation Opinion #SXSWi innovation interactive linkedin South by Southwest SXSW technology' Listen now!

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Clarivate

JULY 16, 2024

We introduce new data and insights to measure the global research and innovation performance of member countries and regions ahead of the G20 summit in Rio de Janeiro, Brazil. Collaboration rose from below 60% in 2015 to over 70% since 2022, with leading partners in the U.S., times world average.

Innovation 59

Innovation Trends Metrics Report 59

Clarivate

FEBRUARY 10, 2022

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

Report 52

Report Innovation Government Competitive Advantage 52

Alida

APRIL 4, 2017

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Home audio brand Sonos, for instance, recently opened a “listening boutique” store, where customers can experience the company’s innovative products in person.

Retail 191

Retail Innovation Strategy Omni-Channel 191

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? A 2015 study by Price Intelligently showed that a 1% increase in customer acquisition impacts your bottom line by around 3.3%. More Successful Innovation. What does your innovation process look like? So what have you promised your top management?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Wired and Dangerous

JANUARY 5, 2015

Welcome to 2015! We believe this year will be remembered in years to come as one in which people in the world of work embraced the spirit of innovative service – consistently providing customers with a unique and unexpected customer experience creation. Best wishes for a fantastic 2015! Chip and John.

Entertainment 70

Entertainment Innovation System Groups 70

Alida

SEPTEMBER 15, 2016

Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. As I mentioned, we try to infuse consumer perspective throughout the process of innovation.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

TechSee

FEBRUARY 1, 2021

TechSee has been out there since 2015 driving change with innovation, working to make a difference. The post TechSee AI Team – Blazing new paths in AI innovation appeared first on TechSee. How, what and why? In a nutshell, we’re reinventing and revolutionizing AI-powered remote support capabilities.

Innovation 84

Innovation Insurance Contact Center Chatbots 84

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. EMC Corporation.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

C3Centricity

DECEMBER 20, 2021

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Already back in 2015, data accounted for 44% of Verizon’s profits, as shown in this Adage article. His five simple examples brought it home more powerfully than I have ever done before.

Technology 352

Technology Strategy Customer Centricity Hotels 352

CX Journey

FEBRUARY 5, 2015

We’re one month into 2015, and it’s already apparent that Customer Experience is on everyone’s agenda - or at least on those of the 95% of retailers surveyed by Boston Retail Partners ,who identified customer experience as a top-three priority in the new year. In 2015, that’s all subject to change - and rightfully so.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Retail Culture 80

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 80

Innovation Social Media Government Groups 80

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Confirmit’s commitment to fostering innovation is nothing new. Qualtrics Innovation Exchange was announced at the first Qualtrics Insight Summit and launched in July of 2014. Congratulations to this year’s winners: Confirmit. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CX University

OCTOBER 31, 2024

This innovative program, designed for Spanish-speaking professionals, offers comprehensive training in the five domains essential for excelling in the field of Customer Experience. Since 2015, CX University has been dedicated to developing experience makers and growing the discipline of Customer Experience worldwide.

Net Promoter Score 59

Net Promoter Score Customer Experience Customer Centricity NPS 59

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

Think Customers

DECEMBER 8, 2014

The term, "disruption" has become the business buzzword of the year. But it''s more than just jargon. Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival.

Innovation 81

Innovation Employee Engagement Trends Customer Engagement 81

C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. Since 2015, Christopher has partnered with NYC Pride and Heritage of Pride, playing a critical role in creating and scaling the brand strategy for Stonewall 50. OUTstanding has been a shining example of this.

Innovation 52

Innovation Consulting Leadership Groups 52

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 150

Innovation Customer Insights Technology Strategy 150

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 150

Innovation Customer Insights Technology Strategy 150

InMoment XI

JULY 7, 2015

Mountain America Credit Union Wins 2015 Customer Experience Excellence Award Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union the winner of the Innovation in Customer Insight category at the 2015 Customer Experience (..)

Innovation 150

Innovation Customer Insights Technology Strategy 150

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

CX Journey

JANUARY 22, 2016

It was published on their blog on August 20, 2015. How do you drive innovation within your organization? Burkan says the following are classified as the edge: lost customers , rogue employees , fringe competitors , and fringe suppliers : he claims they are your best source of information to drive innovation. What does that mean?

Innovation 80

Innovation Company Voice of Customer Meeting 80

Tricia Morris

OCTOBER 1, 2015

The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. The post 2015 Global Customer Service Report: Customer Expectations and Location, Location, Location appeared first on Parature.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

Avaya

SEPTEMBER 2, 2016

While GITEX is a great opportunity for vendors, including Avaya, to showcase our newest, most exciting, most innovative products and solutions, it is also a pretty tough spotlight. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog. So what are we bringing for 2016?

Innovation 40

Innovation Feedback Contact Center Customers 40

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Julie Murtha (@JulieMurtha) October 22, 2015. Lee Stephen (@LWStephen) October 22, 2015. Pia Chin (@piachin) October 22, 2015.

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. The first started in 2015 when Domino’s began testing driverless delivery vehicles (something Domino’s calls DRU – Domino’s Robotic Unit ). Let your innovation take flight! Oh, it’s DRU.

Technology 189

Technology Travel Innovation Study 189

CX University

SEPTEMBER 30, 2024

Since 2015, CX University has been dedicated to developing experience makers and growing the discipline of Customer Experience worldwide. By leveraging deep industry expertise, innovative approaches, and a commitment to excellence, HBC aims to empower organizations to achieve their strategic imperatives.

Training 52

Training Net Promoter Score Customer Experience Customer Centricity 52

Talkdesk

AUGUST 28, 2020

Following six years of a challenging journey as a call center agent, I joined Talkdesk® as a technical support representative in 2015. Everything about the company was great: the innovative spirit, the growth mindset and, more importantly, the fact that they didn’t look at me any differently for being a woman.

Leadership 122

Leadership Customer Experience Call Center Culture 122

transcosmos Information Systems

MAY 25, 2015

We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. It’s just a question of how exactly these ubiquitous devices are making an impact on how we interact with clients and customers. Faster everything.

Self Service 48

Self Service Social Media Multi-Channel Trends 48

Tricia Morris

JULY 23, 2015

In the new 2015 State of Multichannel Customer Service Report , 98% of U.S. The Customer Service Innovation Award is designed to develop original and inventive use cases which take advantage of cloud first, mobile first, and internet of things scenarios. Read more about the app here.).

Innovation 40

Innovation Customer Service CRM Customer Service Representative 40

Experience Matters

MARCH 1, 2015

Nate Silver suggested that sports teams should make the health data public, and allow for the immense volume of crowd sourced analysis to uncover insights and identify innovative approaches to sports health management. 11) Other miscellaneous items.

Sports 120

Sports Conference Analytics Social Media 120

Natalie Petouhof

JANUARY 24, 2016

Tweet DMN and The Hub have combined forces this year to present the Marketing&Tech Innovation Awards, which honor the most innovative strategies, platforms, and people in marketing today. Analytics Innovation. Content Marketing Innovation. Email Marketing Innovation. Mobile innovation. Social innovation.

Innovation 40

Innovation Marketing Social Media Omni-Channel 40

Waypoint Group

APRIL 21, 2015

Come see us as we deliver best practices in increasing response rates and making feedback actionable, empowering customers to drive product innovation and creating a holistic program around success. The post Customer Success Week 2015 is Almost Here appeared first on Waypoint Group.

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

QuestionPro Audience

FEBRUARY 16, 2018

In 2015, around 1.6 With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Petzi took it up a notch and created a camera combined with a treat dispenser, which allows the owner to use their smartphone or computer to release treats to their pet remotely.

Industry 199

Industry Trends Insurance Exercises 199

QuestionPro Audience

MARCH 14, 2018

Fueled by the rebounding housing market, spending on improvements, maintenance and repairs reached $340 billion in 2015 , up 12% from 2013. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. It is one of a handful in the continental U.S.

Tips 210

Tips Insurance Study Report 210