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Plus, Generation C are much more in control of their onlineexperience than ever before. The implication is that if businesses want to reach customers online, they have to enter their personal online world, so a one-size-fits-all approach simply doesn’t work.
Plus, Generation C are much more in control of their onlineexperience than ever before. The implication is that if businesses want to reach customers online, they have to enter their personal online world, so a one-size-fits-all approach simply doesn’t work. Personalised, multi-channel service.
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. and Pepsi Co. or Consumer companies like Unilever and P&G can be quoted as perfect examples.
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