Alida

APRIL 4, 2017

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. That stunning stat demonstrates why brick-and-mortar retailers need to pursue an omnichannel strategy. Brick-and-mortar is making a comeback , but many retailers struggle to drive sales.

Retail 191

Retail Innovation Strategy Omni-Channel 191

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Per USA Today , this year’s Cyber Monday booked $3.45

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Vonage

OCTOBER 2, 2017

Plus, Generation C are much more in control of their online experience than ever before. The implication is that if businesses want to reach customers online, they have to enter their personal online world, so a one-size-fits-all approach simply doesn’t work.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

Plus, Generation C are much more in control of their online experience than ever before. The implication is that if businesses want to reach customers online, they have to enter their personal online world, so a one-size-fits-all approach simply doesn’t work.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48

Retail Customer Experience Apparel Ecommerce 48

ijgolding

MARCH 22, 2017

With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204