2016 2020 Analysis Chatbots 
Comm100
NOVEMBER 29, 2021
At the beginning of the year, we analyzed over 66 million live chats that passed through the Comm100 platform to see the effect that COVID-19 had on live chat operations. The analysis showed that despite a rise in overall chat volumes, there was a drop in chats per agent by an average of 56%. 70 per interaction.
Comm100
NOVEMBER 29, 2021
At the beginning of the year, we analyzed over 66 million live chats that passed through the Comm100 platform to see the effect that COVID-19 had on live chat operations. The analysis showed that despite a rise in overall chat volumes, there was a drop in chats per agent by an average of 56%. 70 per interaction.
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TechSee
FEBRUARY 1, 2021
billion in 2016 to $17.67 According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. from 2020-2025. billion in 2021, at a CAGR of 43.6%. The driver for this growth?
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
Qualtrics
JANUARY 2, 2019
In fact, Gartner says that CX will represent the majority of AI business value through 2020. You couldn’t create a more CX-friendly technology than the chatbot. Chatbots mean that call center opening times, hold music and ‘Your call is important to us’ are ancient history for customers.
Joe Rawlinson
JULY 10, 2019
According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016. For consumers, customer experience will become more important than price or product by 2020. ( Walker ). This is done in the form of analysis tools, third-party surveying agencies, etc.
Comm100
DECEMBER 16, 2019
With year-over-year data since 2016 from billions of interactions and commentary from experts, it’s no wonder this is always one of our most popular pieces. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Webinar: AI and Bots: Are you ready?
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