2016, 2020, Contact Center, Customer Journeys and Self Service

Kustomer Acquires Automation Technology Company Reply.ai, Accelerating Kustomer IQ’s Intelligence Platform To Help Companies Effectively Scale Customer Service

Kustomer

MAY 14, 2020

Reply is the first acquisition for Kustomer, reinforcing Kustomer’s commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform.

Self Service

Self Service Company Chatbots Technology

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Your customers want to help themselves.

Omni-Channel

Omni-Channel Self Service Trends Multi-Channel

Customer Experience Update

Kustomer Acquires Automation Technology Company Reply.ai, Accelerating Kustomer IQ’s Intelligence Platform To Help Companies Effectively Scale Customer Service

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Webinars

Stay Connected