5 Radical Changes to VoC of the Future for ROI Maturity
ClearAction
MAY 18, 2017
Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), Use text/voice analytics to quantify (C) comments.
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