Customer Bliss

FEBRUARY 21, 2017

The New York Times has a leader of Customer Experience (who we will soon be interviewing), and I was pleased to see that the UK is also embracing this role. He also worked to bring traditional UX and UI employees into the customer/client fold, for an array of different perspectives. 15+ years working in the digital industry.

Chief Customer Officer 160

Chief Customer Officer Groups B2C Course 160

Customer Bliss

NOVEMBER 28, 2017

Determine What Your Customers Value and What Makes Them Happy. Sami and his colleagues in the C-Suite wanted to know what customers really thought of American Bath Group. The leaders knew that their ABG products were good, but they had to implement a plan that would help them understand how satisfied the customers were. .

Culture 197

Culture Customer Centricity Customer Journeys Company 197

Gainsight

JUNE 8, 2022

Although aerospace is different from business-to-business (B2B) SaaS, SpaceX did provide a fascinating experience that left a lasting impression. . When visiting their Hawthorne, California headquarters in 2016, it was a member of the SpaceX accounting team that recited the statistics and led the turn-by-turn facility tour.

Customer Success 59

Customer Success Customer Centricity Chief Customer Officer B2B 59

CX University

JULY 31, 2024

In this approach, CX principles are disseminated throughout every level of the organization, and in the case of B2B companies, this can extend across the entire supply chain. Customer Experience (CX) is a young discipline, and its recognition in upper management is still developing.

Chief Customer Officer 52

Chief Customer Officer Culture Policies Retail 52

Customer Bliss

DECEMBER 5, 2017

Can you manage a B2B relationship with customer providers and consumers? Hicks Bowman, who goes by Angie Hicks, is the Chief Customer Officer of ANGI Homeservices. Do you have what it takes to be an entrepreneur? 'Keep yourself open to change and to feedback; don’t be closed off to it. About Angie: Angela R.

Chief Customer Officer 129

Chief Customer Officer Consumers B2B Customers 129

CCO Council

OCTOBER 28, 2017

A recent HBR article described a 2016 study examining the forecast rate of digital disruption. My personal conversations with chief customer officers (CCOs) confirm that B2B industries are not far behind. Executives expect digital disruption to be the most severe in B2C industries, particularly in media.

Self Service 40

Self Service Chief Customer Officer B2C B2B 40

Customer Bliss

APRIL 20, 2016

Deloitte recently did a study of 7,000+ companies in 130+ countries called Deloitte Human Capital Trends 2016. Customer-Focused Organizational Decision-Making Begins With Connecting Silos. If interested in much more around this, check out Chief Customer Officer 2.0 or I Love You More Than My Dog.

Loyalty 100

Loyalty Chief Customer Officer Leadership B2C 100