Stella Connect

JANUARY 30, 2017

Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. And they’ll show their appreciation in the form of greater loyalty, greater spend, and glowing praise for your brand.

Data 40

Data Retail Culture Contact Center 40

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. FAQs on reputational risks Improve your online reputation management with Birdeye What is reputational risk? This was a massive breach of trust.

Strategy 59

Strategy Social Media Airlines Software 59

SurveySparrow

SEPTEMBER 30, 2022

In the post-pandemic world, getting such loyalty so quickly is only possible through continuous online reputation management. Tips To Quickly Improve Your Brand’s Online Reputation! The BIA Kelsey Group predicted that online reputation management (ORM) would be a $5 billion industry by the end of 2016. Outside Interest.

Social Media 52

Social Media How To ROI Tips 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to underscore the franchise value concept enough. McKinsey and Co. sean.eidson@materialplus.io

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to underscore the franchise value concept enough. McKinsey and Co. sean.eidson@materialplus.io

Roadmap 52

Roadmap Customer relationships Brands e-support 52

LiveChat

MARCH 6, 2018

The connection between customer loyalty and mission statement can’t be ignored. There are brands that people love to buy from. Their unwavering loyalty not only stems from the products and services offered, but also from the brand values. In 2016, the number was 50%. This figure was up from 84% in 2016.

Customer Centricity 28

Customer Centricity Ecommerce Tips Chatbots 28

SmartKarrot

JANUARY 5, 2021

Being an esteemed leader and strategically managing the Customer Success teams at eminent organizations throughout the past few years of her career, she has successfully pioneered the art of transforming customer experiences into personalized brand value generation tactics. Kristen Hayer. A CX Consulting. Emilia D’Anzica.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Comm100

AUGUST 23, 2018

By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Their total customer count is over 310 million active customers – a number that was last reported in 2016.

Exceptional Customer Service 112

Exceptional Customer Service Customer Service Chatbots Hotels 112