Clarabridge

JANUARY 11, 2017

Are you wondering where 2016 went? The Top 14 Customer Experience Stats of 2016. These statistics give an overview of CX across brands—the importance, the value, and the overall impact that customer experience has on the bottom line. Read the stats here: The Top 14 Customer Experience (CX) Stats of 2016.

Customer Journeys 40

Customer Journeys CEM eBook Social Media 40

Clarabridge

SEPTEMBER 1, 2015

According to Aetna, 22 million people are expected to purchase individual healthcare coverage in 2016. Once the insurer has identified the various sources of input, using CEM and text analytics should identify the categories and administrative units contributing disproportionately to low satisfaction scores.

Insurance 40

Insurance Healthcare Tips CEM 40

Beyond Philosophy

APRIL 7, 2016

They will feel positive toward your brand, like you more, form an emotional bond with you, become more loyal to you , and give you more of their business. Now, in 2016, some still don’t. Join Beyond Philosophy for the Certified Advanced CEM Training. This trend is, of course, a tad disappointing. You hear the term everywhere.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Beyond Philosophy

APRIL 7, 2016

They will feel positive toward your brand, like you more, form an emotional bond with you, become more loyal to you , and give you more of their business. Now, in 2016, some still don’t. Join Beyond Philosophy for the Certified Advanced CEM Training. This trend is, of course, a tad disappointing. You hear the term everywhere.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Wootric CX Blog

JUNE 13, 2019

You’ve heard people talk about CX becoming the key differentiator for brands in the coming years. You’ve watched brands in a variety of industries revamp their customer-facing operations to improve the consumer’s experience. You may have even begun investing in improving your brand’s customer experience in a variety of different ways.

Customer Experience 69

Customer Experience CEM Communication B2B 69

Clarabridge

NOVEMBER 30, 2016

And even if you don’t have the resources to use your CEM processes internally, you can still impact employee experience. Executives are already thinking about this; a Gartner survey predicted that 89% of companies would be competing based on customer experience in 2016.

Customer Experience 40

Customer Experience CEM Employee Experience Customer Experience Management 40

SurveySparrow

OCTOBER 25, 2019

Research says that the decision of a customer to shop with your brand is based on how emotionally they are connected to it. Customers who are emotionally connected to the brand do not care about the other options that are available and are more open to buying newly released products than new customers. Customer Experience Strategy #7.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

Ian Williams

NOVEMBER 15, 2015

In fact, in a survey undertaken by Gartner in 2014, 89% of marketers stated that they expect to compete primarily on the basis of CX by the year 2016. Although it has only really been taken seriously within the past 15 years, many of the aspects and practices found within CEM (Customer Experience Management) go back a lot, lot further.

Customer Journeys 56

Customer Journeys CEM Exercises Brands 56