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A year ago we’ve written an article about leading botsolutions in the market place, as we went to update and looked through the top botsolution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the botssolution to follow.
trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. According to a 2018 survey , 15% of Americans say they have used a chatbot to interact with a company in the prior 12 months, and Gartner projects that more than 85% of all customer interactions will be managed without a human by 2020.
Online chat applications streamline the customer experience by reducing wait times and increasing convenience through real-time feedback. Chatbots are also a great tool to help guide customers through the buying or customer support process when agents aren’t available. What was remarkable in 2016 is now only average.
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