2016 CEM Net Promoter Score 
Retently
AUGUST 9, 2018
The car didn’t sell well given that there was no exact research detailing how willing potential clients were to pay for it, and Fiat Chrysler ended up dropping the Dart in 2016. Why Is Customer Experience Management (CEM) So Important? Don’t forget – CEM is quite crucial when it comes to this. What is Net Promoter Score.
Beyond Philosophy
APRIL 7, 2016
Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. Now, in 2016, some still don’t. Join Beyond Philosophy for the Certified Advanced CEM Training. Our work with clients shows this to be the case.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
APRIL 7, 2016
Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. Now, in 2016, some still don’t. Join Beyond Philosophy for the Certified Advanced CEM Training. Our work with clients shows this to be the case.
Experience Matters
APRIL 7, 2015
Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. 1) Company overview: As a pioneer of customer experience management, ResponseTek is the global leader in enterprise CEM software, connecting over 500 million customers to the brands that serve them in over 60 countries.
SurveySparrow
OCTOBER 25, 2019
One of the best customer service metrics that you can use is Net Promoter Score (NPS) where you can easily gauge what your customers have in mind with a simple question. CEM tools are part of every business that desires growth. Measure customer experience. Business results…! They reduce the workload by 67%!
Expert insights. Personalized for you.
87 
Let's personalize your content