2016 Competitive Advantage Exceptional Customer Service 
Customer Enthusiast
JANUARY 8, 2017
Now, many casual observers will attribute this subpar performance to the competitive advantages that Amazon and other e-tailers enjoy, such as websites (virtual storefronts that are not burdened by the overhead costs of traditional stores) and logistics that enable fulfillment costs that are a fraction of those paid by traditional retailers.
Stella Connect
JANUARY 4, 2022
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. . It is not an extra. John Boccuzzi, Jr.
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Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. John Boccuzzi, Jr.
Grade.us
APRIL 2, 2018
An economic moat is the competitive advantage one company has over their competitors. They're attentive to customer reviews, focused on providing exceptional customer service. If your business is exceptional it won't stay that way. No, I'm talking about an economic moat. Not by default that is.
Stella Connect
APRIL 17, 2018
“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. John Boccuzzi, Jr.
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