NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time. Maintain compliance in a shifting regulatory landscape.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Eliza (@eliza_jacobs) September 20, 2016. Vision Critical (@visioncritical) September 20, 2016. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

QuestionPro Audience

MAY 2, 2018

According to Tostito’s press release , they have teamed up to help consumers get to and from their Cinco de Mayo celebrations safely. to $98 million in 2016. This partnership can potentially reach new consumers for Snickers, as WrestleMania draws tens of thousands of fans every year, with attendance continuing to grow. .

Brands 236

Brands Marketing Consumers Sales 236

Alida

DECEMBER 1, 2016

The study, released in November 2016, showed that fintech adoption is particularly high in emerging markets like China and India. In the first quarter of 2016 alone, fintech startups saw an influx of $5.2 Focus on your company’s strengths while leaning on the strengths of fintech companies to drive innovation for your customers.

Customer Experience 193

Customer Experience Financial Banking Culture 193

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. This foster trust and helps consumers understand AI-driven decisions.

Innovation 52

Innovation Marketing Consumers System 52

QuestionPro Audience

APRIL 6, 2018

ad agencies are not at risk of becoming obsolete, reportedly bringing in over $48 billion in 2016 and employing over 200,000 people, but the growth in this industry is slowing. UNDERSTAND THE CONSUMER. By conducting market research, you can test your concepts on consumers to find out which would be most effective. TEST CAMPAIGN.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. billion PC users.) Well, it’s simple.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Alida

MARCH 13, 2017

When Instagram Stories came out in August 2016 , I realized that I was only really following a handful of people on Snapchat. Finding a solution to Snapchat’s Innovator’s Dilemma. When Facebook has seemingly unlimited resources to innovate (or copy), it’s somewhat surprising that Snapchat hasn’t done more to fight to keep its users.

How To 0

How To Innovation Social Media Consumers 0

QuestionPro Audience

JUNE 22, 2018

It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. In a win for brick-and-mortar stores, the Consumer Technology Association report found that most pet owners discover and plan to shop to pet technology in brick-and-mortar stores. DOG VS CAT.

Industry 207

Industry Retail Technology Study 207

Alida

SEPTEMBER 15, 2016

That’s a hefty price to pay when you consider 85 percent of new consumer goods products fail. Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Company 186

Company Travel Comparison Social Media 186

Alida

OCTOBER 4, 2016

Frequent and fun activities are generally more effective than long, time-consuming surveys. More recently, however, it’s embraced other innovative engagement activities. Vision Critical (@visioncritical) September 20, 2016. Use features in your insight community that solicit questions, comments and suggestions.

Engagement 250

Engagement Strategy Entertainment Exercises 250

QuestionPro Audience

MARCH 15, 2018

billion in 2016, millennials own more than 35% of pets in the U.S., billion Americans spent on pets in 2016. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. In an industry that topped $66.75 VET GUIDANCE At $15.95 billion), of the $66.75

Study 199

Study Report Innovation Groups 199

Alida

JULY 11, 2017

In fact, traditional retail improved much faster than digital, with robust 40 percent of traditional retailers’ CX Index scores rising from 2015 to 2016, while only 18 percent of digital retailers improved. The lesson here is that companies can’t think of digital transformation in isolation. Tie CX efforts to revenue.

Customer Experience 183

Customer Experience Effort Score Omni-Channel Retail 183

Alida

JULY 11, 2018

Daniel Marcotte, consumer research manager at Canadian Tire , explained how his team uses insight to meet the needs of three different markets. Insight should be a springboard for better product design, better communication and better innovation. That’s according to Jas Singh, CMRP, senior consultant of consumer and market research.

Industry 141

Industry Brands Banking ROI 141

QuestionPro Audience

JANUARY 19, 2018

It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Study 230

Study Innovation System Meeting 230

QuestionPro Audience

APRIL 26, 2018

We know businesses and consumers alike rely on the revenue these summer jaunts bring, so we took a closer look into Americans’ spending habits during vacation season. compared to 2016. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients. WHO’S TRAVELING?

Travel 170

Travel Tourism Trends Study 170

NICE inContact

FEBRUARY 29, 2016

Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. Enabling global innovation. The contact center is truly the front line in this battle.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

QuestionPro Audience

MARCH 2, 2018

Hidden Figures , the 2016 female-led drama, earned 6.8 With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. According to a new study from BBC , female-led films earn higher box office returns, despite typically lower production budgets.

Advertising 210

Advertising Culture Study Innovation 210

Alida

OCTOBER 26, 2017

Among other things, health care lags behind retail, hospitality and other industries in delivering innovation and a better customer experience. With out-of-pocket costs on the rise, Gen Y consumers prefer to see their upfront estimates before undergoing medical treatment. Here’s why. The cost factor.

Industry 188

Industry Insurance Study Hospitality 188

ijgolding

SEPTEMBER 15, 2016

But, chatbots can log and store key data points, allowing businesses to personalise customers’ experiences and also improve their own consumer research. There is no doubt that chatbots are here to stay, with tens of thousands of chatbots expected to be released in 2016. Or for press enquires, contact elena.lockett@fmoutsource.com.

Chatbots 0

Chatbots Examples Innovation Customer Experience 0

Optimove

DECEMBER 10, 2024

Balancing Speed with Creativity : AI streamlines repetitive tasks such as audience segmentation and content generation, freeing marketers to focus on storytelling, innovation, and crafting meaningful, engaging campaigns. They work alongside marketers, amplifying their strengths and compensating for time-consuming weaknesses.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. Make customer insight easy to consume for your stakeholders and team members. Use data visualizations to effectively communicate insight.

Communication 140

Communication Data Innovation Analysis 140

QuestionPro Audience

MAY 25, 2018

In addition to the rising temperatures, consumer spending is up! Keep reading to learn who, what, where, and most importantly, how much consumers are spending this Memorial Day weekend. This is almost a 50% increase from AAA’s 2016 report where the average spend was $340 per person. We did the research, so you don’t have to.

Apparel 150

Apparel Travel Hotels Infographics 150

Alida

MARCH 23, 2017

For consumers, there seems to be very little differentiation from one telecom company to the next. What consumers can control, however, is how they rate the level of customer service and satisfaction. What consumers can control, however, is how they rate the level of customer service and satisfaction.

NPS 133

NPS Net Promoter Score Loyalty Company 133

Alida

MAY 8, 2018

Recent research released by the CMO Council found that increasing customer empowerment is “heightening the job security risks of chief marketing officers (CMOs), who are struggling to keep up with new digitally driven ways to engage, satisfy and enrich the experience of more mobile, savvy and fickle consumers.”.

Report 173

Report Customer Experience Leadership Study 173

Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Achieving those business objectives means meeting the demands of the modern consumer: omnichannel interactions and personalized, intuitive service—right now. Here are three key trends to watch: 1.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

Talkdesk

JANUARY 23, 2019

Historically, consumers had to go to a gym to work out, but in 2012 a new player came on the market to introduce new digital options. In 2016, Peloton faced a big challenge. We are looking for a partner, and we are looking for someone who has the same ideas as we do about innovation. The fitness industry has changed.

Innovation 76

Innovation Contact Center Software Consumers 76

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Get your goggles ready!

Innovation 81

Innovation Airlines Travel Advertising 81

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Even so, digital commerce has taken the lead as new consumers migrate further online for products like groceries— a switch that may last far past the pandemic.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ijgolding

SEPTEMBER 30, 2014

I use the ‘excitement’ word genuinely – every year I continue to be astounded and inspired by the passion, enthusiasm, innovation and incredible acts of influence that organisations of all shapes and sizes share with the panels of judges. At this rate, Neil will need to hire Wembley Stadium to host the awards by 2016!

Customer Experience 255

Customer Experience Groups Transportation Financial 255

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252

ROI Net Promoter Score NPS Effort Score 252

Michelli Experience

MARCH 11, 2016

Mobile technology has reached unprecedented levels on innovation. Products like Google Cardboard are revolutionizing virtual reality, and yearly location-based innovations are creating astounding utility. In 2016, mobile marketing will be a must-have by many businesses. Two: Mobile Loyalty Programs Work.

Technology 100

Technology Company Marketing Loyalty Programs 100

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. As a result, the average selling price of activewear apparel dropped by nine percent in the first quarter of 2016. Photo: Bloomberg. The rise of experiential retailing.

Retail 100

Retail Apparel ROI Loyalty Programs 100

Optimove

OCTOBER 28, 2024

As consumer expectations for tailored experiences continue to grow, Optimove provides marketers with the tools to meet these demands while optimizing campaigns for engagement and revenue. Optimove’s strategic vision and innovative use of AI have allowed it to carve out a unique position in this competitive market.

Marketing 52

Marketing CRM Report ROI 52

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Increasing revenue with NewsCorp Australia.

ROI 100

ROI Measurement Brands Net Promoter Score 100