2016 Consumers Online Experience 
AWS Machine Learning
DECEMBER 4, 2024
Prompt 1: Search our customer surveys to see if customers seem to prefer our online or offline shopping experience Expected Response 1: Based on the customer survey results from the knowledge base, there seems to be a preference for the in-store/offline shopping experience over the online experience (website and mobile app).
Lumoa
APRIL 3, 2018
How do you make important or day-to-day consumer decisions in your life? At the same time a NPS survey is simple and short enough for consumers to respond regularly. We agree, that analyzing tens of thousands individual feedback comments might be not only tiring, but resourceful and time-consuming.
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Integrate.ai
DECEMBER 4, 2019
Meanwhile, companies that fail to create custom experiences for their audiences risk turning them off. One study, for example, found that 74 percent of online consumers feel frustrated with websites whose offers, ads, and promotions have nothing to do with their interests. Just consider some of the real-life examples below.
Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. This overall downward shift is echoed by the 2015 Eptica Retail Holiday Customer Experience Study. Customer service and the overall customer experience delivered by any company are now more vital than ever.
Eptica
MARCH 14, 2018
Loyalty is driven by meeting consumer needs. They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%.
Eptica
DECEMBER 2, 2016
Date: Friday, December 2, 2016 Which retailers will thrive this Christmas and beyond? Published on: December 02, 2016. Consumers are feeling cautious but in control. Make even greater improvements in online customer experience A ‘one size fits all’ no longer works for today’s demanding consumers.
CSM Magazine
DECEMBER 2, 2015
billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. 21% of consumers complained that it was impossible or extremely difficult to find information on retailers’ websites, a threefold increase from 2014’s 7%. Despite record UK sales of £1.1 extremely satisfied.
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