NICE inContact
OCTOBER 28, 2016
In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time.
Calabrio
APRIL 26, 2016
And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Topping the list of potential issues for 2016 was the creation of a customer experience optimization strategy. Wait, what?
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NICE inContact
AUGUST 2, 2016
Many of these improvements in technology and security are incorporated into Momentum Telecom’s Unified Communications solution portfolio with inContact Contact Center integration. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.
Talkdesk
JUNE 24, 2016
Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. Only time will tell which hacks will find their way into our product.
Talkdesk
OCTOBER 11, 2016
Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. We would like to thank everyone that made Dreamforce 2016 a success for us! Download it now from the AppExchange to experience the world’s leading cloud-based contact center software.
Talkdesk
OCTOBER 11, 2016
We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.
Talkdesk
APRIL 14, 2017
More than half of that activity (52 million calls, 407 years of call time) came in 2016 alone, and we’re already on pace to make 2017 an even bigger year! Through the first 100 million calls, Talkdesk callers spent an astonishing 80% of their time in conversation. Only 20% of their time was spent either waiting (18%) or on hold (2%).
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