2016 Contact Center Contact Center Software 
NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.
Calabrio
APRIL 26, 2016
And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. Topping the list of potential issues for 2016 was the creation of a customer experience optimization strategy. Wait, what?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
AUGUST 2, 2016
A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide a human touch and a strong differentiator for the marketplace when deployed correctly. Momentum’s solution portfolio includes: Best-in-class Voice and Contact Center Software.
Talkdesk
OCTOBER 11, 2016
Dreamforce 2016 was a whirlwind adventure jam packed with great conversations, captivating speaking sessions and a few amazing giveaways. Contact center supervisors can also take advantage of SMS reporting in both Talkdesk Live and Salesforce historical reports/dashboards. Not using Talkdesk for Salesforce yet?
Talkdesk
JUNE 24, 2016
Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. Only time will tell which hacks will find their way into our product.
Talkdesk
OCTOBER 11, 2016
We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.
Kustomer
JUNE 27, 2022
Top 12 Customer Service Software Tools for 2022. As recently as 2016 , Forbes was reporting on the frustrating fallibility of siloed software and ineffective human support. Five9 builds expert software that is readily able to adapt as the needs of your company change.
Expert insights. Personalized for you.
164 
Let's personalize your content