2016 Customer Care Customer Retention Virtual Agent 
CSM Magazine
FEBRUARY 25, 2021
Customer Lifetime Value does not – and should not – concern special offers or loyalty discounts as it once did, but focus on customers getting value from the products or services and allowing them to feel heard by people who are empathetic with their responses. It needs added context.
Kustomer
JUNE 27, 2022
What Are the Benefits of Customer Service Software? Customer service tools can transform customer service for companies of any size. Utilizing these tools enables faster, more efficient, personalized support while still imparting a brand-specific and customer-centric experience.
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