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Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtualagents (live chat), and chatbots.
This also meant that businesses could now start filing and managingcustomer information in a digital format. The customerrelationshipmanager (CRM) is the hub that facilitates communication between the customer and the brand. The Importance of Compassionate Customer Service and Truly Human CX.
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