ShepHyken

AUGUST 29, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

JUNE 20, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

Vonage

OCTOBER 24, 2016

Your Service” books and founder of UP! Your Service. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Customer service: what not to do when you don’t know. Attending Connect 2016? Who comes first, the employee or the customer?

Airlines 120

Airlines Customer Service Conference Culture 120

ShepHyken

MAY 30, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Self Service Competitive Advantage Tips 72

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And here is where the story gets better. .

Sales 126

Sales Customer Service Advertising Customer Service Training 126

ShepHyken

JUNE 13, 2016

Jack Plantin uses the words “Expert,” “Aggressor,” “Con Artist” and “Turtle” to describe four styles of difficult customers and then shares how to handle them. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

NOVEMBER 28, 2016

You May Be Thinking about Customer Experience All Wrong by Danny Wong. Salesforce Canada) In recent years, the term “customer experience” has garnered buzz in the business community. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Social Media Customer Service Training Sales 48

The DiJulius Group

JANUARY 4, 2017

In case you missed them, the 10 most popular eServices of 2016 were the following. I suggest printing them out, reading and sharing them with your management team. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts […].

Customer Service 45

Customer Service Customers Management Customer Service Training 45

ShepHyken

NOVEMBER 21, 2016

Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Customers That Stick

FEBRUARY 11, 2020

Signal stripping is a term I came up with back in 2016 to explain the differing dynamics of different customer service channels. The signals I am referring to are what we’ve labeled “human signals” and they just mean the many communication signals that humans send and read that are not the actual words delivered.

Customer Service Training 78

Customer Service Training Customer Service Training Communication 78

ShepHyken

JUNE 6, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Infographics Innovation Customer Service Training 48

ShepHyken

OCTOBER 31, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Hotels Customer Service Training Leadership 48

ShepHyken

OCTOBER 24, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Government Social Media Customer Care 48

ShepHyken

AUGUST 22, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Customer Retention Customer Service Training Customer Expectations 0

ShepHyken

DECEMBER 19, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 48

Social Media Customer Service Mobile Customer Service Customer Service Training 48

ShepHyken

DECEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

DECEMBER 5, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Travel Customer Retention Loyalty 48

ShepHyken

NOVEMBER 14, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

AUGUST 8, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

AUGUST 1, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

JULY 18, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Social Media 48

Social Media Customer Service Customer Service Training Culture 48

ShepHyken

OCTOBER 17, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Customer Journeys Tips Exercises 48

ShepHyken

SEPTEMBER 19, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

SEPTEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Customer Service 48

Customer Service Tips Loyalty Customer Service Training 48

ShepHyken

JULY 25, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Omni-Channel 48

Omni-Channel Customer Service B2C eBook 48

ShepHyken

AUGUST 15, 2016

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Customer Service 48

Customer Service Social Media Chatbots Tips 48

ShepHyken

SEPTEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Customer Journeys 48

Customer Journeys Customer Service Contact Center Culture 48

ShepHyken

JULY 11, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

OCTOBER 10, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Airlines Travel Retail 48

Customers That Stick

SEPTEMBER 19, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service 60

Customer Service Customers Customer Service Training Training 60

ShepHyken

JANUARY 2, 2017

3 Important Lessons of Social Customer Service on Twitter From 2016 by Lauren Kamp. Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017.

Self Service 76

Self Service Customer Service Social Media Feedback 76

ShepHyken

JUNE 22, 2016

Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Meeting 85

Meeting Wireless CRM Conference 85

ShepHyken

NOVEMBER 1, 2021

By the way, if you Google the word, you get the definition from an article in 2016, but my spell check doesn’t recognize it.). How to Create a Positive Customer Experience Through Personalization by Greg Chen. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 83

Customer Service Retail B2B B2C 83

ShepHyken

JUNE 23, 2024

The average score has dropped to the lowest it’s been since 2016. This is bad news for CX laggards, but for the companies that excel, our CX research shows that 79% of consumers will switch to a competitor that provides better service. Customer Loyalty Matters More Than Ever. Connect with Shep on LinkedIn.

Customer Service 70

Customer Service Loyalty Programs Chatbots Loyalty 70

Kayako

NOVEMBER 21, 2018

After answering customer emails and resolving support tickets for a few months, Ahref’s marketers have a much better understanding of how their customers think, which helps them create content, develop marketing messages and speak to the issues they know their customers experience. He actively engages with customers.

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Social Media 76

Social Media Customer Service Hotels Hospitality 76