Remove 2016 Remove Customers Remove Gamification
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Optimove Introduces AI-Orchestrated Gamification for iGaming and Sports Betting 

Optimove

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

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Avoiding burnout through games, scoreboards and empowerment in your contact center

Vonage

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

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7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty

SurveySensum

Did you know that Starbucks customers visit the store approximately 6 times per month on average? So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. These programs enabled them to establish engaging communication with their customers. Don’t leave your customer hanging.

NPS 52
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Five Tactics to Retain Your Top Call Center Agents

NICE inContact

According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. Challenges can consistently be given through gamification tools. Implement tactics to keep them engaged, and they will keep your customers happy and your bottom line growing.

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Beginner’s Guide to Gamification Techniques for SaaS Customer Success

SmartKarrot

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. With so little time to spare, it has become a challenge for the brands to engage their customers. Companies have been experimenting with many methods to engage customers effectively. What is SaaS gamification?

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Employee Engagement and Better Customer Engagement in 2016

Verint

Everyone is looking for a competitive advantage in 2016. While a good bit of the discussion focuses on the customer experience—and it should—providing tools for success to the people who speak daily with your customers should be front and center as well.

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Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . Why Is It Important to Balance Cost, Quality and Customer Service? What Does Gamification Have To Do With Performance? DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.